Terms of Service

Effective Date: February 4, 2025

By using the services of WellForm MD (“we,” “our,” “us”), you acknowledge and agree to these Terms of Service. Please read them carefully before receiving any services. These Terms apply to all services, whether accessed in person, online, or through third-party scheduling or communication platforms.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms of Service, you also acknowledge that you have read and understood our Privacy Policy.

1. Services Offered

WellForm MD provides elective aesthetic and wellness treatments, including but not limited to body sculpting, wellness coaching, red light therapy, and other non-medical wellness services. These treatments are not a substitute for professional medical care and should not be used as such.

2. Client Responsibilities

Clients agree to:

Provide accurate and complete medical and personal information prior to treatment.

Follow all pre- and post-treatment instructions as provided by our staff.

Inform WellForm MD of any health status changes before receiving services.

Acknowledge and accept potential risks associated with elective wellness and aesthetic treatments.

3. Appointment Policies

Cancellations & No-Shows

• Please give at least 24 hours’ notice to cancel or reschedule; call or text (515) 717-7648.
• A late cancellation or a no-show may mean losing any booking fee or deposit for that appointment. We waive this for emergencies and illness.
• Your first consultation is free and has no booking fee. Appointments for paid treatments may require a $29 booking fee to reserve your time; we tell you before you book. The booking fee is credited toward that treatment and refunded if you cancel with at least 24 hours’ notice.

Late Arrivals

• If you arrive more than 15 minutes late, your appointment may need to be rescheduled.

4. Payment Policies

• Except where otherwise noted, all services are not covered by insurance and must be paid out of pocket.
• Payment is due at the time of service.
• Accepted payment methods: Credit Cards, Debit Cards, CareCredit, and Cherry.
• Completed treatments are not refundable, unless we made an error.
• Prepaid sessions must be used within 6 months of purchase, unless a different period is stated when you buy them. During that period, unused sessions are refundable: each completed session is charged at its standard single-session price and the rest of what you paid is refunded. After the period ends, unused sessions are not refundable.
• If a clinician advises you to stop treatment for a medical reason during that period, unused sessions are refunded at the price you paid for each one. Introductory offers follow the same rules.
• WellForm MD does not sell medication. Your pharmacy dispenses it and bills you for it, and its own refund policy applies.
• To request a refund, call (515) 717-7648. Approved refunds go back to your original payment method within 10 business days. Payments financed through CareCredit or Cherry are refunded through that lender.
• Clients are responsible for any declined payments or chargeback fees.

Full details are in our Cancellation and Refund Policy. Sections 3 and 4 updated October 17, 2026 to match our Cancellation and Refund Policy (refund-cancellation-2026-10-17-v2).

5. Medical Disclaimer

WellForm MD provides medical services related to weight management but does not serve as a primary care provider. Clients should maintain a relationship with their primary care physician for general medical needs.

Our services do not diagnose, treat, or cure any medical condition outside of weight management.

Clients should consult a healthcare provider before undergoing any wellness treatments.

Results vary by individual, and no guarantees are made regarding treatment outcomes.

Clients must sign an Informed Consent Form before receiving certain treatments.

For all medical services outside of weight management that require insurance coverage, clients must consult with their primary care providers or specialists.

6. Limitation of Liability

WellForm MD is not responsible for dissatisfaction with results or any adverse reactions that may occur.

We are not liable for indirect, incidental, or consequential damages, except in cases of gross negligence or intentional misconduct.

Clients assume full responsibility for their decision to undergo treatments and agree to release WellForm MD from any liability related to elective treatments.

7. Intellectual Property

All content on our website, promotional materials, and branding—including text, images, and logos—is the property of WellForm MD.

Unauthorized use, reproduction, or distribution of WellForm MD’s content is strictly prohibited.

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Iowa.

Any disputes shall first be resolved through mediation or arbitration before litigation.

If legal action is necessary, it must be filed in a court located in Iowa.

9. Changes to These Terms

WellForm MD reserves the right to update these Terms of Service at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after updates constitutes acceptance of the new terms.

10. SMS Communications & A2P 10DLC Compliance

WellForm MD utilizes Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging to communicate with clients via SMS. This includes both transactional and, with explicit consent, promotional messages. We are committed to adhering to the guidelines established by the Cellular Telecommunications Industry Association (CTIA) and other relevant regulatory bodies.

Types of Messages

By providing your mobile number and opting in, you consent to receive SMS messages from WellForm MD, which may include:

Appointment confirmations and reminders

Rescheduling or cancellation notices

Important updates regarding your scheduled appointments

Promotional offers, service announcements, wellness tips, and special event notifications (with express consent)

You will only receive promotional messages if you have explicitly opted in through our web forms or other consent mechanisms.

Message Frequency and Rates

Message frequency varies based on your appointment activity and consent preferences. Standard message and data rates may apply according to your mobile carrier’s terms.

Opting Out

You may opt out of SMS communications at any time by:

Replying STOP to any message received

Contacting us directly at (515) 717-7648

Upon opting out, you will no longer receive appointment or marketing-related text messages. You may opt back in at any time.

Privacy Assurance

Your privacy is paramount. We do not share your mobile number with third parties for unsolicited marketing purposes. Your number and data are protected in accordance with our Privacy Policy.

11. Communication Consent

By providing your mobile number and/or email, you consent to receive automated communications from WellForm MD, including appointment confirmations, reminders, updates, and limited promotional content via SMS and email. Message and data rates may apply. You may opt out of SMS communications at any time by replying “STOP” to any message. You may unsubscribe from emails by clicking the “Unsubscribe” link provided in each message.

These communications are intended to enhance your experience and provide timely service information. You may manage your communication preferences at any time by contacting us using the information below.

12. Contact Us

For any questions or concerns regarding these Terms of Service, please contact:

WellForm MD📧 Contact Form📞 Phone: (515) 717-7648📍 Address: 2675 N Ankeny Blvd Suite 113, Ankeny, IA 50023

By booking an appointment or using our services, you agree to abide by these Terms of Service without requiring a physical signature.